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JEWELLERY CARE

  • Avoid direct contact with perfume, body lotions, hair sprays or other chemicals
  • Remove jewellery before going to bed. Store jewellery separately to avoid scratching.
  • Remove jewellery when bathing, showering or swimming
  • Clean the jewellery after each use and occasionally wipe with a soft cloth
  • Try to avoid humid conditions as this may cause tarnishing
  • Colour change or tarnishing of your jewellery can be due to the pH levels of the wearer’s skin which varies in all people. Another reasons for tarnishing can be due to exposure to soap, chlorine, saltwater, perfumes and/or even in very small amounts.
  • Please take note tarnishing is not a manufacturing fault or flaw.

 

SIZING

 

LEATHER CARE

  • The better you care for your leather product the better it will age.
  • We must remember that leather is in fact skin, it can dry, crack, stain & warp
  • Handle with clean hands
  • Avoid any liquids and exposure to direct sunlight or heat
  • Remove dirt with a clean soft damp or dry cloth and appropriate leather cleaner.
  • If your product gets to dry, massage a high-quality leather conditioner of your choice into the leather and use clean cloth to gently wipe off excess
  • Don’t use any household products and chemicals
  • Should your product get wet, allow it to dry slowly and naturally in an airy location.

 

GARMENT CARE

  • Turn your t-shirt inside out before putting it in the washing machine
  • Wash with cold water or the lowest temperature possible, it will also be a good idea to separate dark, white and colour t-shirts from each other.
  • Do not iron t-shirt if not necessary, and when ironing make sure not to iron on the print
  • Avoid tumble drying at all cost
  • Avoid bleach
  • Do not dry clean
  • Try to let the t-shirt dry under shade

 

MANUFACTURED BY HAND

  • Almost all our products are handmade.
  • Everyone in our team is trained and has different skills and experience. We try our utmost best to deliver quality products.
  • Because most of our products are handmade, there may be colour and shape variations and can there be products with a skew stitch or two. That is part of what make our products more unique and does it add to the charm and special look of all our products.
  • Commissions that are custom and not on the site, may take longer as creativity cannot be measured by time. If you require something in a shorter period, please contact us via email for a special quotation/arrangement.

 

DELIVERY

  • IMPORTANT:  If we don’t have the product you want in stock we will gladly proceed with making you one the moment your payment is received.
  • Please allow 3 weeks (21 days) for us to complete your order.
  • Delivery cost is not included on the prices of our goods advertised on website.
  • We delivery anywhere in South-Africa and we use Aramex couriers.
  • Courier cost will be included on your quotation the moment you request for us to deliver your package.

 

RETURNS

  • Not satisfied with your product? We will gladly exchange it for something that will suit you although the item must be returned within seven (7) days after it was received.
  • Items will only be exchanged as soon as the first product is received back by us.
  • Unfortunately we do not offer free returns regarding courier cost. Shipping for the goods to be send to us and the new goods to be send to you is on your costs.
  • Did you receive a faulty product? We are so sorry!! We carefully inspect each item before it leaves our store, but damages can still occur during shipping. Please send a picture of the broken or damaged item to info@fjietfjieuw.co.za and we will arrange an exchange for you.

 

INTERNATIONAL ORDERS

  • Unfortunately we are not yet ready to serve clients outside of South Africa. If you are interested in our products please send us an email with your contact details so the minute this changes, we can notify you!

 

PAYMENT OPTIONS

  • We accept payment with Zapper, PayFast and EFT (Electronic Funds Transfer).